Concierge
Ego Atelier Concierge is an extension of the atelier experience - created to preserve, support, and simplify the life of your footwear over time.
From refurbishment and restoration to material reuse and long-term care, each service is approached with the same consideration as the original creation.
Refurbishment
Our Refurbishment Service is designed to extend the life of your footwear through careful restoration and continued care.
Depending on the condition of the piece, services may include structural refinements, leather restoration, replacement components, polishing, and internal renewal.
Each pair is assessed individually by the atelier.
To explore this service, contact the atelier.
Recycling
Extending the life of materials lies at the heart of our circular approach.
Previously owned pieces may be carefully dismantled, restored, repurposed, or responsibly recycled through our specialist partners.
This service reflects our belief that luxury should endure — not be discarded.
To explore this service, contact the atelier.
Revive
Crafted from carefully selected natural materials, each pair is designed to evolve beautifully with time and wear.
Regular maintenance helps preserve the richness, structure, and finish of the leather and suede.
We recommend Saphir premium care products for continued maintenance and protection.
Logistics
All orders are dispatched from England via FedEx once the piece has been completed and passed its final atelier review.
Complimentary standard delivery is included within the United Kingdom. International delivery is available, with the charge shown at checkout or confirmed in writing before the order is accepted.
Tracking details will be provided after dispatch. Estimated delivery times are approximately 2–3 business days within the United Kingdom and 2–7 business days for international destinations, depending on the location and customs processing. These estimates are in addition to the applicable production time.
International orders may be subject to customs duties, import taxes, clearance fees and local handling charges. These charges are not included in the product or delivery price and remain the responsibility of the client.
Returns
Bespoke, made-to-measure and individually commissioned pieces created to the client’s measurements or clearly personalised specifications are not eligible for change-of-mind cancellation, return or exchange. The applicable payment and cancellation terms will be set out in the written proposal or order confirmation before the commission is accepted.
Atelier Edit pieces selected from standard options are governed by the full Return & Refund Policy, including the applicable 14-day online cancellation and return rights.
If any piece is faulty, damaged or not as described, please contact the atelier promptly. Where appropriate, the atelier will arrange a repair, replacement, price reduction or refund.
Full details are set out in our Terms & Conditions. Nothing in this policy affects your statutory rights.
